One of my students came back to level 1 though she was already on level 8.
Could you ask her to log in her account here https://www.typesy.com/type/courses and see if it works?
Community Moderator at Typesy
It has been a while since you posted - were you able to sort this issue out? I certainly hope so, for your student’s sake!
As a teacher, I would love to know of any fix-its you might have picked up through this experience. Always helpful to know how to solve a problem before I encounter it if possible!
Alex (The Reimagined Classroom Teacher)