Can you try downloading the latest version of the program or use the web app using these links:
Web app: https://www.typesy.com/type
Feel free to check all the links for Typesy here: https://www.typesy.com/download/
Community Associate at Typesy
It has been a while since you posted - did downloading the latest version of the program do the trick?
Alex (The Reimagined Classroom Teacher)