# Why can't I add a new user/teacher?

**URL:** <https://community.typesy.com/t/why-cant-i-add-a-new-user-teacher/5905>\
**Category:** Homeschool Parents\
**Created:** [May 30, 2021, 12:24am UTC](https://community.typesy.com/t/why-cant-i-add-a-new-user-teacher/5905 "2021-05-30T00:24:22Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Ashley\_Williard](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@Ashley\_Williard](https://community.typesy.com/u/Ashley_Williard)\
**Post date:** [May 30, 2021, 12:24am UTC](https://community.typesy.com/t/why-cant-i-add-a-new-user-teacher/5905/1 "2021-05-30T00:24:22Z")

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Hi there, I’d like to add one more user as a teacher to my account. But every time I try to make a payment it won’t go through.  
Do I need to upgrade to the next “homeschool package?”  
I’d be happy to do that, I just don’t see a way to do it on my end.  
Can someone help me please? I’ve emailed support and received just a link to the help videos. ☹

Please and Thank you!