# Problem using the program

**URL:** <https://community.typesy.com/t/problem-using-the-program/1828>\
**Category:** Feature Requests\
**Created:** [April 9, 2020, 6:54am UTC](https://community.typesy.com/t/problem-using-the-program/1828 "2020-04-09T06:54:34Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![darinwhitney](https://avatars.discourse-cdn.com/v4/letter/d/46a35a/32.png) [@darinwhitney](https://community.typesy.com/u/darinwhitney)\
**Post date:** [April 9, 2020, 6:54am UTC](https://community.typesy.com/t/problem-using-the-program/1828/1 "2020-04-09T06:54:34Z")

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I am having trouble using the program. When I try to run Typesy using Windows 10, I get a small window that says “Update available” but the rest of the text is clipped by the windows size. I cannot resize or maximise it and enter does nothing.

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**Author:** ![Arella](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.typesy.com/arella/32/197_2.png) [@Arella](https://community.typesy.com/u/Arella)\
**Post date:** [April 9, 2020, 7:46am UTC](https://community.typesy.com/t/problem-using-the-program/1828/2 "2020-04-09T07:46:33Z")

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Hi! Apologies for the delay in responding. We had a minor issue on our helpdesk system which has now been fixed.

I suggest you uninstall your current version of Typesy then download the version below:  
[https://s3.amazonaws.com/resources.ereflect.com/Typesy/downloads/win/home/Typesy-20.0.0.exe](https://s3.amazonaws.com/resources.ereflect.com/Typesy/downloads/win/home/Typesy-20.0.0.exe)

Regards,  
The Typesy Team