# macOS App Installation

**URL:** <https://community.typesy.com/t/macos-app-installation/1885>\
**Category:** How To Use Typesy\
**Created:** [April 12, 2020, 3:00pm UTC](https://community.typesy.com/t/macos-app-installation/1885 "2020-04-12T15:00:56Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Quentin\_Field-Boden](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.typesy.com/quentin_field-boden/32/72_2.png) [@Quentin\_Field-Boden](https://community.typesy.com/u/Quentin_Field-Boden)\
**Post date:** [April 12, 2020, 3:00pm UTC](https://community.typesy.com/t/macos-app-installation/1885/1 "2020-04-12T15:00:56Z")

</div>

Hi, new user here, I’ve decided at the grand old age of 60+ to try to teach myself to touch type rather than the “hunt and peck” scheme with my two index fingers that I’ve been using all my life. I currently manage to go along at around 40wpm with pretty decent accuracy but I’d like to do better if I can, we shall see!

Anyway, paid my money and set up my account without any problems. Then followed the advice to download the desktop application and this all _seemed_ to go well, icon appeared on the desktop etc. However, once I try to run the application the icon appears in the dock for a moment and then vanishes, it just doesn’t seem to launch properly and I can get no further with it.

Have tried deleting the Typesy application and re-installing it but this has made no difference, still the same problem.

I’ve raised a support ticket but any suggestions welcome. Using macOS High Sierra 10.13.6.

Thanks, Q

---

<div class="post-metadata">

**Author:** ![Kareen\_Graham](https://avatars.discourse-cdn.com/v4/letter/k/d9b06d/32.png) [@Kareen\_Graham](https://community.typesy.com/u/Kareen_Graham)\
**Post date:** [April 14, 2020, 8:21pm UTC](https://community.typesy.com/t/macos-app-installation/1885/2 "2020-04-14T20:21:43Z")

</div>

I am having the exact same problem on my Mac. My kids were all well and away learning to type and enjoying the program. Now I cannot access any help and the exact same things are happening to me as to you. I have tried everything to get it working again.

---

<div class="post-metadata">

**Author:** ![Arianna](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.typesy.com/arianna/32/1945_2.png) [@Arianna](https://community.typesy.com/u/Arianna)\
**Post date:** [April 14, 2020, 11:57pm UTC](https://community.typesy.com/t/macos-app-installation/1885/3 "2020-04-14T23:57:50Z")

</div>

Hi Quentin and Kareen, apologies for what happened!

We are currently working on a fix with our Mac AppStore version.

Can you try opening the web application on a Google Chrome browser and see if the error still persists?

Web app: [https://www.typesy.com/type](https://www.typesy.com/type)

We will update everyone on our social media pages once everything is okay.

Apologies once again for the inconvenience.

Thank you,  
Arianna