# I have a concern on Typesy 

**URL:** <https://community.typesy.com/t/i-have-a-concern-on-typesy/3756>\
**Category:** How To Use Typesy\
**Created:** [April 29, 2020, 8:06am UTC](https://community.typesy.com/t/i-have-a-concern-on-typesy/3756 "2020-04-29T08:06:34Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![leiabateman](https://avatars.discourse-cdn.com/v4/letter/l/c0e974/32.png) [@leiabateman](https://community.typesy.com/u/leiabateman)\
**Post date:** [April 29, 2020, 8:06am UTC](https://community.typesy.com/t/i-have-a-concern-on-typesy/3756/1 "2020-04-29T08:06:34Z")

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I just installed Typesy and bought it for my Mac but when I signed in, it says my code is invalid.

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**Author:** ![ABernales](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@ABernales](https://community.typesy.com/u/ABernales)\
**Post date:** [April 29, 2020, 8:07am UTC](https://community.typesy.com/t/i-have-a-concern-on-typesy/3756/2 "2020-04-29T08:07:22Z")

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Thank you for contacting us.

Because the code contains numbers and letters, we don’t recommend typing it. Instead, you should copy and paste the code into the activation key box.

Best Regards,  
Aidan Bernales  
Community Moderator at Typesy

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**Author:** ![Alex](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.typesy.com/alex/32/194_2.png) [@Alex](https://community.typesy.com/u/Alex)\
**Post date:** [July 21, 2020, 12:30am UTC](https://community.typesy.com/t/i-have-a-concern-on-typesy/3756/3 "2020-07-21T00:30:18Z")

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Hello, @leiabateman!

Were you able to sign in? Those case sensitive fields can be very picky sometimes. I’m hoping by now you’re in and well on your way to typing mastery!

Regards,  
Alex (The Reimagined Classroom Teacher)