# Didn't finish course, how to restart?

**URL:** <https://community.typesy.com/t/didnt-finish-course-how-to-restart/6883>\
**Category:** How To Use Typesy\
**Created:** [February 5, 2023, 11:10pm UTC](https://community.typesy.com/t/didnt-finish-course-how-to-restart/6883 "2023-02-05T23:10:50Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Dean\_Harrington](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.typesy.com/dean_harrington/32/1541_2.png) [@Dean\_Harrington](https://community.typesy.com/u/Dean_Harrington)\
**Post date:** [February 5, 2023, 11:10pm UTC](https://community.typesy.com/t/didnt-finish-course-how-to-restart/6883/1 "2023-02-05T23:10:50Z")

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I need to start over, gave up a year or two ago. How do I reset and start over? Thanks all.

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**Author:** ![Steven](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.typesy.com/steven/32/1638_2.png) [@Steven](https://community.typesy.com/u/Steven)\
**Post date:** [February 7, 2023, 1:55pm UTC](https://community.typesy.com/t/didnt-finish-course-how-to-restart/6883/2 "2023-02-07T13:55:04Z")

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Hi Dean!

I’ll take care of that for you. Can you send us a ticket in the Helpdesk? I suggest using the full name and email address you have with Typesy, so I can locate your account faster. Do note that deleting your progress, means resetting your account back to the start (just like when you first opened Typesy!) and your Typesy points back to 0.

If you undersand this and would like to proceed, you may use this link to send us a ticket:

> **[EReflect | Submit A Tickets](https://helpdesk.ereflect.com/portal/en/newticket?departmentId=172636000000006907&layoutId=172636000002004011)**
>
> EReflect | Submit A Tickets

Sincerely,  
Steven  
Specialist/Community Moderator

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**Author:** ![Dean\_Harrington](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.typesy.com/dean_harrington/32/1541_2.png) [@Dean\_Harrington](https://community.typesy.com/u/Dean_Harrington)\
**Post date:** [April 1, 2024, 5:12pm UTC](https://community.typesy.com/t/didnt-finish-course-how-to-restart/6883/3 "2024-04-01T17:12:30Z")

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Thanks Steven. I know it’s been some time but I’d really like to restart. I believe you may have reached out and I may not have been able to get it restarted. Hoping you can execute that for me. Its go time for me.

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**Author:** ![Steven](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.typesy.com/steven/32/1638_2.png) [@Steven](https://community.typesy.com/u/Steven)\
**Post date:** [July 16, 2024, 10:07pm UTC](https://community.typesy.com/t/didnt-finish-course-how-to-restart/6883/4 "2024-07-16T22:07:46Z")

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Hi Dean! I’m just bumping up this thread. I’ve sent a reply to the ticket we received from you. If you could check that out for me and let me know how it worked for you, I’d appreciate it.

I’ll be here should you need further help with this! 🙂