# Can't access my account

**URL:** <https://community.typesy.com/t/cant-access-my-account/1736>\
**Category:** How To Use Typesy\
**Created:** [April 8, 2020, 2:54am UTC](https://community.typesy.com/t/cant-access-my-account/1736 "2020-04-08T02:54:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![tysoncrosby](https://avatars.discourse-cdn.com/v4/letter/t/439d5e/32.png) [@tysoncrosby](https://community.typesy.com/u/tysoncrosby)\
**Post date:** [April 8, 2020, 2:54am UTC](https://community.typesy.com/t/cant-access-my-account/1736/1 "2020-04-08T02:54:49Z")

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Hello, I have the homeschool version of Typesy but when I signed up, it never asked for my activation code. Now, I am being asked for pay for access and that my email is already in use. Please give me access to what I paid for.

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**Author:** ![marcslatergoogle](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.typesy.com/marcslatergoogle/32/67_2.png) [@marcslatergoogle](https://community.typesy.com/u/marcslatergoogle)\
**Post date:** [April 9, 2020, 3:45am UTC](https://community.typesy.com/t/cant-access-my-account/1736/2 "2020-04-09T03:45:25Z")

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Sorry about the issue you are experiencing.

We can definitely get you up and running again. Please submit a ticket at [https://helpdesk.ereflect.com/portal/home](https://helpdesk.ereflect.com/portal/home)